Yes, it's happened to me too, the online marketer
There is a reason why e-mail marketing is the top strategy for online marketing, it gives you great returns, and it does not cost that much once you have a list of people to send to. The key is really, doing a bit of ground work on your list. So how do I do that you ask? Well you have come to the right little asian girl for that answer :)
Segment, segment, segment
So sit down and have a think? What is my customer base made up of? What are the ways I can group them so that I can make sense of how to market to them. Some common ways to start grouping your database subscribers are:
- By interests, because some people just want to hear about toffee and not just about green milk.
- by location if you serve different offerings to different areas, you want to be able to just send the relevant message to that area. I mean Mars and Venus don't really get along right?
- by frequency, some people want daily digests, because they are just bored and need some loving, and some only want to hear from you once a month, which don't mean they don't love you, just think about how you felt about your parents checking up on you when you first moved out? Some people just appreciate marketing violation in their inboxes.
These are some bare basics to get you started, after all, you know your customers better than I do, well I hope so at least :).
So why do this?
What are you interested in receiving?
1. Receive promotional and sales messages such as discounts and specials on our range
2. Receive news and updates about events
3. Receive helpful informational tips on our range
Also give a select all option (default tick all options and allow them to remove the ones they don't want to receive). Although it may feel discouraging knowing you can't market your sales messages to some users, but chances are you're going to avoid the uncomfortable situation when they unsubscribe to you or stop listening to your messages as a result of them not receiving what they want to receive.
If you already have a list and don't know how you are going to find out more about them there are options for you to start drawing that information out as well, and it may take some time to get all users to respond, but it will be well worth it for both of you.
What are my options if I already have a unsegmented list?
So what do I send to my toffee lovers vs green milk lovers?
Here is an example of a valuable email strategy that is engaging and effective. You're going to have to pretend you now sell kitchen appliances, you also have a mo. Now, twist the end of your mo and...think very hard of a way to please your customers! What do all your customers love to do? Well a pretty obvious guess is cooking (thats what you do with kitchen appliances) so they must enjoy trying new things in the kitchen. AHA! you got it! Send them weekly recipes to inspire them to use the stuff they bought from you (we all know that % of unused kitchen appliances are staggering) and also maybe get them wanting more things from you! You may even want to then have your data segmented into working mums and house mums. These two will have very different requirements for recipes. The former would want meals they can whip up meals in 30 minutes or less. The later may want more creative recipes that require a bit of fiddling around. You may want to go one step further and identify who in your list are trying to lose weight, that want recipes with no fat no nothing - these are the easiest to please "wash celery, cut celery, avoid peanut butter".
So how do I sell my stuff you ask? Well, once you have made your subscribers happy, putting in a message saying "all slow cookers are now 30% off", will be more effective underneath a recipe for beef stew. Or a message saying "make your meal 20 minutes faster with a pressure cooker" to your working mums under a recipe for the saw stew (that they would never have time to make without the pressure cooker). Get creative with the way you deliver your marketing messages so that it actually helps your customers. They will appreciate it much more. Remember, be helpful first sell later.
So take care of your babies
Your database is too precious to ruin for a few more sales, so nurture it wisely and you'll receive a steady revenue stream from your green milk lovers for a long time to come! Who knows, if your emails are interesting enough, it may even be shared to people that are not on your list. Lets go get em!
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